Types and features of business phone systems in London


Choosing a business phone system is a daunting task. It mainly depends on the size of the organisation, and the number of extensions actually required. In recent years, the best business phone systems have become an absolute necessity in every establishment.


Currently, there are four types of business phone systems in London that are popular in the market. This includes the key systems, as well as Private Branch Exchange (PBX) systems, KSU-less phones and Voice-Over-Internet Protocol (VoIP). A business phone system comes equipped with a different set of  features and can accommodate a different number of stations to meet individual needs.

The key system unit (KSU) is a device that controls the key phone systems. It comes with many features that are absent on ordinary phones. These allow the user to make calls to other in the office plus it permits one user to hold the line. These phone systems can support between five to forty extensions. Thus, they are the most suitable business phone systems for small to medium sized businesses.

The private branch exchange (PBX) systems are the best business phone system for organisations with a requirement of more than forty extensions.  The PBX systems are ideal for large and medium sized business establishments with more than 100 employees.

The Voice over Internet Protocol (VoIP) is one of the latest developments in the business phone system. VoIP is a term commonly used to describe the packet-switched connection used to transmit voice, fax as well as other forms of information. This new telecommunication technology has gained equal acceptance by all business organisations, large or small.

Phone system features

The phone systems for all organisations consist of a number of unique features that help improve business operations significantly. A few of these features include the following:

  • Automatic call forwarding

The feature helps to redirect incoming calls to various extensions or devices. The feature may follow a chain of redirecting the call starting from the office extension to the extension of the person entrusted with the responsibility of handling the call. The call forwarding chain can be modified to suit the requirements of a business.

It offers the following advantages:

o    You never miss an important call.

o    The number of incoming calls is significantly increased.

o    Customers do not have to wait to speak to a sales person.

o    You can pick up calls at any location.

o    Your calls are redirected even after working hours.

o    Auto attendant reduces dependency on receptionists


  • Conference Calling: This feature is particularly beneficial for large businesses. Using this feature organisations can conduct audio and video meetings with their customers and business partners who may be in a different part of the globe.
  • Transcription of voicemail to email: A lot of business organisation record messages from missed callers using the transcription of voice mail to email feature. As this features allows businesses to transcribe voicemail to email messages speeding up the process of going through recorded messages. Hosted solutions in London are easily available.
  • Call management feature: The feature allows managers to listen to and monitor all calls for the purpose of training employees and to ensure quality service is provided to their customers.
  • The whispering feature allows managers to prompt employees without the customer being able to listen.
  • The barge feature allows managers to become a part of any call at any point in time.
  • The call record option allows businesses to save conversations for future reference.
  • The call barring feature can be used to bar any incoming and outgoing calls.
  • Call logging allows recording of all dialled calls.

Whichever phone system you use, you’ll want a system that meets the size and operation needs for your particular company, which includes the right combination of flexibility, accessibility as well as technical support. If you are looking for a good business phone system for your office you should contact Savincom. For more information visit their website: www.savincom.co.uk

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